Samples Policy

Custom material samples — shipped right to your door!

At Dendra Doors®, we understand that home renovation projects require a LOT of big decisions! We also know that with over 500 materials and 70 door styles to work with, it can be difficult to narrow down your options. We want to help you make the right choices for your home and give you absolute confidence in your decisions. That’s why we offer custom samples, made-to-order and shipped right to your door!

Since samples are made to order, each sample request takes a varying amount of time to manufacture and has a unique cost. To find out how much your sample will cost and when you can expect to receive it, please contact us for personalized assistance. Be sure to include the following information to help us determine your specific timeline and costs for custom production and shipping:

  • Name
  • Email
  • Full shipping address
  • Finish materials most interested in
  • Door styles most interested in

After you receive your custom-made samples and have made your choices, you may either keep your samples or return them to us. If you keep the samples, we will apply a credit that is 50% of the cost of the samples* on your final order. Alternatively, if you return the samples, we will apply a credit that is 100% of the cost of the samples* on your final order.

If you have additional questions, please see our FAQ or contact us directly. We look forward to hearing from you and getting started on your project!

* This credit will only apply to the cost of the samples themselves and will not include sales tax amounts, associated shipping costs or any additional fees (such as non-standard material fees).

† Samples returned to Dendra Doors for a refund must be received in like-new condition. If samples are received damaged or have imperfections not reported by the customer, Dendra Doors reserves the right to alter the credit amount accordingly to less than 100%.

“It wasn't all magical and perfect, of course. As a client, I had to do my due diligence and make sure measurements were accurate and installation was correct.”

 Yelp Review ⋅ Yen S., Portland, OR